Shipping Policy
Shipping Policy
At Helm Tackle, we are committed to delivering your fishing gear safely and efficiently. Please review our shipping policy below before placing your order.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing time may be longer during holidays, promotional periods, or high-volume order periods.
Please note that order processing time does not include shipping transit time.
2. Shipping Time
Estimated delivery time depends on your shipping destination and the shipping method selected at checkout.
Typical delivery time is:
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- European countries: 10–25 business days
- Australia and New Zealand: 10–25 business days
- Other international regions: 15–30 business days
Delivery times are estimates only and may be affected by customs clearance, weather conditions, carrier delays, peak seasons, or other factors beyond our control.
3. Shipping Cost
Shipping fees are calculated at checkout based on your order value, destination, product weight, and selected shipping method.
From time to time, Helm Tackle may offer free shipping promotions. Free shipping eligibility will be clearly displayed at checkout when available.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for tracking information to update after the tracking number is issued.
If your tracking information has not updated for several days, please contact us at:
5. Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Helm Tackle is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at helmtackle@gmail.com.
If your order has not yet been processed or shipped, we will do our best to update the address. Once the order has been shipped, we may not be able to make changes.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, or other charges may apply depending on your country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
Helm Tackle is not responsible for delays caused by customs processing.
7. Lost or Delayed Packages
If your package is significantly delayed, please contact us at helmtackle@gmail.com and include your order number.
We will help check the shipping status and work with the carrier when possible.
Please note that delays caused by customs, weather, holidays, incorrect addresses, or carrier issues are outside of our direct control.
If a package is confirmed lost by the shipping carrier, we will review the case and may offer a replacement, refund, or store credit depending on the situation.
8. Delivered but Not Received
If the tracking information shows that your package has been delivered but you have not received it, please first check:
- Your mailbox, porch, front desk, parcel locker, or reception area
- Nearby doors or safe delivery locations
- Family members, roommates, neighbors, or building staff
If you still cannot locate the package, please contact the shipping carrier directly and then email us at helmtackle@gmail.com.
We will do our best to assist, but Helm Tackle is not responsible for packages marked as delivered by the carrier.
9. Split Shipments
Some orders may be shipped in separate packages due to product availability, warehouse location, or package size.
If your order is shipped separately, you may receive multiple tracking numbers.
You will not be charged additional shipping fees for split shipments unless clearly stated before purchase.
10. Shipping Restrictions
Some products may not be available for shipping to certain countries or regions due to local laws, carrier restrictions, or import regulations.
If we are unable to ship your order, we will contact you by email and arrange a cancellation or refund.
11. Contact Us
If you have any questions about your order, shipping time, tracking information, or delivery status, please contact us:
Email: helmtackle@gmail.com
Please include your order number so we can assist you more quickly.