Return & Refund Policy

At Helm Tackle, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging
  • Complete with all tags, accessories, manuals, and parts
  • Free from damage caused by use, improper handling, or modification

Items that have been used in water, cut, altered, damaged, or customized may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Used fishing lures, hooks, lines, reels, rods, or tackle accessories
  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards
  • Items damaged due to misuse, improper storage, or normal wear and tear

3. Exchanges

If you received the wrong item, wrong size, or a defective product, we will help arrange an exchange.

Please contact us at helmtackle@gmail.com with the following information:

  • Your order number
  • Your name and email address
  • Photos or videos showing the issue
  • A brief description of the problem

Once your request is reviewed and approved, we will provide further instructions.

4. Damaged or Defective Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at helmtackle@gmail.com.

To help us resolve the issue quickly, please include clear photos of:

  • The damaged or defective product
  • The outer packaging
  • The shipping label
  • Any missing or incorrect items

After reviewing your case, we may offer a replacement, exchange, refund, or store credit depending on the situation.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as:

  • Wrong item shipped
  • Defective item
  • Item damaged during delivery

We recommend using a trackable shipping service. Helm Tackle is not responsible for returned packages that are lost or damaged in transit.

Original shipping fees are non-refundable unless the return is caused by our mistake.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at helmtackle@gmail.com.

If your order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.

If the order has already been shipped, it cannot be cancelled. You may request a return after receiving the package.

8. How to Start a Return or Exchange

To start a return or exchange, please email us at:

helmtackle@gmail.com

Please include:

  • Your order number
  • The item you wish to return or exchange
  • The reason for the return or exchange
  • Photos or videos if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: helmtackle@gmail.com

We will do our best to respond as soon as possible.